How can I return a product?
For any reason you have right to return product in thirty (30) days from the date you receive the glasses.
- If you made a mistake during the order process, or you just don’t like the glasses, you can return them for a 70% refund (excluding shipping charges) to the credit or debit card. All shipping charges will not be refunded. Shipping cost $4.80 or 4.22€ for each order.
- If you think we made a mistake, you can send the product to us for review. If an error is found, all costs, including shipping charges, will be covered and the new product will be sent to you. There are 4 stages of the product control process. The frame code, selected lens specs, lens values of your prescription, and pupillary distance you have entered will be verified. If one of them fail we will resend your order and refund shipping costs.